CALL CENTRE Opportunities
Location : Gauteng
High School Diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Responsibilities and Duties:
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system.
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software.
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned.
Qualifications and Skills
High school diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles.
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
The HGA Corporation is one of the most profitable finance companies in the nation. The rapid growth of the business has created a wealth of career opportunities.
Our e-commerce business offers innovative products online to countless people across the United States.
If you are searching for a dynamic career opportunity with tremendous advancement opportunities, HGA Corporation is the answer.
How to apply!:
E-mail CV to: email@example.com
Preferably experienced individual required for call centre.
To start a.s.a.p.
Closing Date : 23 October 2020