Call Centre Agent

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Company name: Fidelity Services Group
Location: Johannesburg, Gauteng
Job type: Contract

Business Unit
Midrand
Minimum experience
Associate
Company primary industry
Security and Investigations
Job functional area
Functional Area
Contract term
3 month contract

Duties & Responsibilities:

  • Selling multiple products to potential sales leads received from various platforms
  • Making large amounts of outbound calls in a timely manner
  • Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals
  • Identifying customers’ needs through probing
  • Achieving minimum sales targets
  • Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
  • Achieving daily and monthly ARPU targets
  • Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
  • Achieving daily Talk time & Number of Dials per day
  • Adherence to call centre “scripts”, verifying client information, declaration etc.
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by going the extra mile
  • Accurate capturing of sales and clients’ personal details
  • Accurate scheduling of fitments
  • Liaising with clients’ via e-mail

Minimum qualifications and experience:

  • Matric / Grade 12
  • 3 years+ experience in a Sales Outbound call centre (telematics experience advantageous),
  • Proven track record of an Outbound Sales Call Centre position
  • Must be flexible to work/be available on weekends and after hours if necessary
  • 1 Saturday per month is compulsory

Attributes:

  • Target Driven
  • Punctual
  • Ability to multi-task, set priorities and manage time effectively
  • Excellent verbal and written communication skills
  • Self-motivated
  • Ability to use positive language
  • Time Management
  • Attention to detail
  • Ability to perform under pressure and within a fast paced environment

Apply here

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