Receptionist

Receptionist

Herotel

Bredasdorp, Western Cape

Job details

Job Type: Permanent

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Full Job Description

Company: Herotel
Reference #: HT_WC_RCT
Published: 29/07/2021
Contract Type: Permanent
Salary: Market Related
Location: Bredasdorp, Western Cape, South Africa

Introduction

The Receptionist is responsible for providing a friendly, welcoming and efficient service to all internal and external customers, in line with the company’s vision and values on customer satisfaction

Job Functions

Administration,Support

Industries

ICT – Information & Communications Technology,IT – Information Technology

Specification

Key Performance Areas:

  • Professionally answering and routing incoming telephone calls.
  • Welcoming, greeting and directing customers and visitors appropriately.
  • Attending to the needs of customers and visitors, to ensure a superb customer service experience.
  • Maintain the busy front desk/reception area as the face of the company.
  • Answer and direct phone calls to relevant departments.
  • Taking and passing on all messages to the relevant parties.
  • Organizing meeting rooms.
  • Administrative and general support to Management.
  • Handling all post and courier matters.
  • File documents correctly and keep files up to date.
  • Keep a neat and clean reception area by complying with procedures, rules, and regulations

Requirements

Qualification:

  • Grade 12 or equivalent qualification at NQF 4 level

Experience & Skills:

  • Minimum of 2 years Receptionist experience.
  • MS Office proficiency.
  • Experience in providing quality customer service.
  • Reliable and focused.
  • Efficient communication with the entire team.
  • Shows problem solving skills.
  • Able to prioritize tasks according to their importance / urgency.
  • Able to manage time efficiently.
  • Is well-presented and neatly dressed.
  • Fluent in English and Afrikaans.
  • Able to follow instructions accurately and adequately.

Job Closing Date: 12/08/2021

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