Call Centre Agent

Call Centre Agent

Premier

Durban, KwaZulu-Natal

Job Description

At Premier, we recruit and invest in our employees for the long term. We believe that our growth depends on us having the right people with the right skills and the right attitude. We have a high-performance environment that attracts like-minded people who want to be their best every day and in doing so we grow together. Receive inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. If you provide exceptional service, the company rewards you with incentives and career development. Our strong brands sets us apart from others. If you want to be a part of success, then click apply and get the application rolling.

Qualification Requirements

  • Matric or Grade 12 with numeric and PC literacy.

Experience Requirements

• 1-2 years of previous working experience dealing with customers.

• 1-2 years exposure to the Call Centre/Telesales

Key Outputs

• Follow up on outstanding goods and communicate delivery times, ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships. • To deliver customer services in line with agreed processes which includes but is not limited to: • Pricing checks • Ordering and variance follow up on exceptions and outstanding orders • Tele-sales and promotional calls to upsell • Returns minimization • Identifying in store merchandising issues and reporting this to the supervisor • Keeping accurate records as needed per customer. • Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan. • Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries • Identify “on hold customer” orders and “price exceptions” and escalate to supervisor.

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Premier

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