Receptionist/CSD Agent

Receptionist/CSD Agent

Location -Bloemfontein ,  ,South Africa (ZA) 

Job ID -3827

Key Responsibilities
 Answering all incoming calls within three rings
 Reporting of telephone system faults to the relevant supplier
 Sorting of Company mail to the correct person\department
 Compiling the company mailbag
 Welcoming and announcing visitors to the correct person
 Distribution of messages to the correct person within the performance standard time
 Filing of reception documents
 Liaising with callers in a professional, courteous and respectful manner
 Updating the extension lists and distribution to all staff
 Allocating and programming of persons to extension numbers
 Resolve standard customers’ requests and route issues that require follow-up to
    customer service, commercial and operational teams
 Communicates customer inquiries/messages/feedback to relevant team members
 Tracking of customer or branch parcels
 Taking collections
 Pulling hardcopy POD’s
 Faxing, calling and/or e-mailing to clients or branches
 Sending invoices with POD’s to various branches
 Advising customers of services and general information regarding operational
 Being able to fully understand and take quotes
 Arrange special trips
 Courtesy calls to customers – Late freight and/or customer update
 Provide satisfactory service to customers
 Typical Queries – Track & Trace, bad address shipments, copy proof of deliveries and
    verbal delivery details

Minimum Requirements
 Minimum requirement is a Matric (Grade 12)
 Strong communication skills – Excellent command of the English language
 Customer Centric Personality
 Computer Proficient

Skills and Competencies
 Communication – Written & Verbal
 Customer Focus
 Problem solving
 Telephone handling skills
 Multi-Tasking

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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