Telephonist/Switchboard Operator x15


Post Number

15

Post (job Title):

TELEPHONIST/SWITCHBOARD OPERATOR:

Branch:

Branch Institutional Development Coordination

Directorate/district Office :
EDUCATION DISTRICT OFFICE METRO NORTH

Centre:

PAROW

Salary Level:

4

Salary 1:

R 147 459

Salary 2:

per annum

Requirements

Senior/Matric certificate.
Duties
Attend to incoming and outgoing telephone calls. Transfer calls to relevant extensions. Provide clients with relevant information. Take messages and convey to relevant staff. Keep record of all outgoing calls. Keep record of all employee’s telephone accounts. Maintain telephone database/register. (Identification of private calls). Allocation of pin-codes when required. Print and issue telephone accounts. Follow up outstanding telephone accounts. Compile monthly reports. Activate answering service. Identify and report telephone faults to the supervisor. Notify the employees if telephones are out of order. Record maintenance of the switchboard. Bar and activate telephone extension when authorised.
Knowledge
Public Service Legislation and procedures. Departmental policies and procedures. Knowledge of WCED telephonic systems. Knowledge of client care. Understanding of organisational structure and roles and responsibilities (District Office and Head Office). Understanding of the filing system. Knowledge of telephone etiquette. Knowledge of the organisation structure of the WCED.

Skills

Computer literacy. Interpersonal skills. Client centric. Conflict management skills. Filing and reference skills. Verbal communications skills in 2 official languages of the Western Cape.

Enquiries

Ms W Horn, Tel no: (021) 938 3133

Closing Date:

2022-02-21

Helpdesk – 0861 923 322
Policies

How to apply

Disclaimer:
Job applications received via e-mail, fax, or hand delivered will not be considered. All job applications must be submitted on-line via the WCED website, E-Recruitment for Educators. Western Cape Government e-Recruitment: AaVacancies

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